Whole Good Return Policy
NEW AND UNUSED equipment may be returned, at customer's expense, for a period of 14 days after the
date of delivery. Once an order has been processed for shipment, it is considered shipped and can not be cancelled; only returned.
Also, once a unit has had fuel put into the fuel system it is considered "used" and non-returnable. All returns
on whole goods are subject to a restocking fee of up to 25% of the purchasing price and the shipping is non-refundable.
you for shopping at Smith Equipment. We're here to ensure that your experience is perfect.
In some rare instances,
you may need some help with a return. Don't worry! The following information will help you process your return:
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free
number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you
in the same manner as your original payment within 10 days of receiving the returned item.
You may return any "unopened" products and accessories within 30 days of delivery , but
will be subject to a 15% restocking fee. Simply return the item to us, shipping prepaid & using the most convenient shipping
method available to you. Some products include free or reduced rate shipping, so if you return one of these products
our actual outbound shipping costs will be deducted from your return refund.
"Opened" products and accessories can be returned within 30 days
of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return
the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free
or reduced rate shipping, so if you return one of these products our actual
outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with
original materials and packaging.
* Engine powered equipment cannot be returned
once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled,
it needs to be taken to an authorized Service center for repair which may be covered under warranty.
There are no returns allowed for products which have been specially ordered for you and drop shipped
by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
An order that has shipped cannot be cancelled. If you refuse an order, it will then fall under our standard
You must take the time to inspect the goods before you sign the delivery receipt from
the carrier. If your item is delivered without signature, you have 24 hours to report the damage.
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you
suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present.
This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Do not sign for damaged products. If your product arrives DOA (Dead on Arrival), please (a)
REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate
an exchange for you.
We encourage you to test your product within 15
days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.
In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's
customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number
and serial number available for fastest service.
Engine-powered equipment cannot be returned once it has been
gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized
service center for repair which may be covered under warranty.